Frequently Asked Questions
Everything you need to know about our handcrafted, aged selections.
How do you ensure the cheese stays fresh during shipping?
We use specialized insulated thermal liners and non-toxic cold packs to maintain a consistent temperature. All orders are shipped via expedited courier to ensure your artisanal cheese arrives in peak condition.
Does my cheese need to be refrigerated immediately upon arrival?
Yes. To preserve the complex flavor profiles and texture, please move your cheese to a refrigerator as soon as it arrives. We recommend storing it in the original wax paper or a dedicated cheese vault.
Can I return a cheese product if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 24 hours for a replacement or refund.
Are your cheeses pasteurized?
We offer a curated mix of both pasteurized and raw milk cheeses. Each product page clearly lists the milk type and pasteurization status to help you make an informed choice.
Do you offer international shipping?
Currently, we only ship within the continental United States to guarantee the freshness and safety of our perishable dairy products during transit.
How long will the cheese last once opened?
Most hard cheeses will last for 4-6 weeks when properly wrapped, while softer cheeses like Brie or Camembert should be consumed within 7-10 days of opening for the best experience.