Returns & Exchanges
Due to the perishable nature of our hand-crafted cheeses, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If your artisanal selection does not meet our premium quality standards upon arrival, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Immediately upon arrival, open your temperature-controlled packaging to inspect the condition and temperature of your cheese.
Document Issues
If there are any discrepancies or signs of damage, take clear photographs of the product and the shipping label for our quality control team.
Contact Support
Email our curd experts at [email protected] within 24 hours of receipt with your order number and the documentation of your concern.
Resolution Process
Our team will review your claim and issue a store credit, refund, or expedited replacement shipment within 48 business hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing